Volunteer, Cabin Crew, Barista

antoniajerlaianu

Narrow Lane, Aylestone

About Candidate

Employee and customer-focused with background managing hardworking teams. Background developing teams to improve service delivery and customer retention. Ambitious worker with 3 years of experience consistently hitting targets. Responsible and passionate about delivering outstanding quality and service.

Education

H
High School 2018-2022
CNMV, Slobozia, Romania

Studies main-focused on history, foreign languages, sociology, logical and argumentation, psychology.

I
Initial course in aviation 2023
JETAV Flight Academy, Bucharest, Romania

Training in First Aid, CRM, Surviving in hazardous situations,Dangerous Goods, Conversion for specific types of aircrafts.

Experiences

C
Cabin Crew May 2023 - October 2023
Ryanair Malta

Certified cabin crew able to handle any difficult situation, solve various kinds of problems and conflicts. Followed company regulations and rules promoting safe environment for both travellers and employees. Administered first aid, keeping calm and focused to minimise disruptions to other passengers. Trained in all medical emergencies Conducted periodic cabin checks, listening for any unusual noises or situations and taking appropriate action to keep flight safe and smooth for passengers. Helped unaccompanied children and special needs passengers disembark from airplane to reduce safety risks.

T
Team Member/Barista June 2024 - Still
Isha Patisserie, Leicester, UK

Team member focused on delivering exceptional customer service in a food and drinks environment.

V
Volunteer 02/2021 - 04/2023
Involved in Community, Slobozia, Romania

With a proper training I became a leader in this volunteering team where we worked with people of any age, in educational development and providing care services. Many of them with a wide range of illnesses and disabilities. Built strong, trusting relationships with them by providing continuous support and delivering best possible care. Responsible for coordinating the team for Educational-Formative workshop; Writing the annual report for the commission; Planning activities for workshop.

Skills

Attention to details
100%
Problem solver skills
100%
Multitasking
100%
Time Management
90%
Excellent Team Working
100%
Effective planning and organization skills
100%
Training and Development
100%
Customer Service
100%

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