antoniajerlaianu
About Candidate
Employee and customer-focused with background managing hardworking teams. Background developing teams to improve service delivery and customer retention. Ambitious worker with 3 years of experience consistently hitting targets. Responsible and passionate about delivering outstanding quality and service.
Education
Studies main-focused on history, foreign languages, sociology, logical and argumentation, psychology.
Training in First Aid, CRM, Surviving in hazardous situations,Dangerous Goods, Conversion for specific types of aircrafts.
Experiences
Certified cabin crew able to handle any difficult situation, solve various kinds of problems and conflicts. Followed company regulations and rules promoting safe environment for both travellers and employees. Administered first aid, keeping calm and focused to minimise disruptions to other passengers. Trained in all medical emergencies Conducted periodic cabin checks, listening for any unusual noises or situations and taking appropriate action to keep flight safe and smooth for passengers. Helped unaccompanied children and special needs passengers disembark from airplane to reduce safety risks.
Team member focused on delivering exceptional customer service in a food and drinks environment.
With a proper training I became a leader in this volunteering team where we worked with people of any age, in educational development and providing care services. Many of them with a wide range of illnesses and disabilities. Built strong, trusting relationships with them by providing continuous support and delivering best possible care. Responsible for coordinating the team for Educational-Formative workshop; Writing the annual report for the commission; Planning activities for workshop.